The online shop is run by my wonderful assistant, Katherine, and me. If you have any questions that's not answered here, please contact us at email@example.com
Q: How much is shipping? Is there international shipping?
A: Yes, we ship world wide! :) All prints are mailed from the United States. Domestic shipping is $5, and international shipping is $15.
Q: How long does it take to ship the prints after I order? How fast is the delivery?
A: All prints are shipped out once a week on Mondays. Please order before Monday to get your prints as soon as possible.
For most domestic orders, the prints should be delivered after one week. But it's possible that the post office has some occasional delays. If you do not receive your domestic order in 2 weeks, please contact us.
For international orders, it can take anywhere between a week to a month for the prints to arrive depending on how far your country is from the US. If you do not receiver your international orders after one month, please contact us.
Q: Do you sell wall scrolls, art books, custom print sizes, or any other item not listed in the shop?
A: My assistant and I are working on getting wall scrolls made at this moment. Art books are also something we plan on creating. We currently do not offer custom orders but we might in the future. If there is any item that you would like but we do not offer, feel free to email us with your suggestions and we will consider them :)
Q: My order didn't arrive/ it arrived damaged. What now?
A: Sometimes the shipping company loses the orders or damages them during shipping. Please contact us and we'll help you as much as we can.
Q: Is there tracking number with my order?
A: Yes, there is a tracking number with all orders. Unfortunately, we do not have an automated system to notify everyone of their tracking number (but we are working on creating one) If you want to know your tracking number, please contact us at Yuumei.Art@gmail.com. If you do not receive a reply within a few days, please check your spam folder. If it's not there, please contact us again.
Q: What shipping carrier do you use? Can I request I different carrier?
A: We use standard USPS (United States Postal Service). We currently do not offer special shipping but we are working on making it available in the future :)
Q: There is a drawing on the website that's not listed in the shop, can I still get it as a print?
A: Images not listed in the shop are unfortunately not in stock for sale. In the future, we might do custom orders of prints not listed in the shop. Please check back with us in a month :)
Q: I e-mailed you with a question, when will I receive a reply?
A: All e-mails are checked and replied to twice a week on Monday and Thursday. Once in a while, my assistant and I might get swamped with work and be a bit late with the replies. We're very sorry about that but we do reply as soon as we can. If you don't receive a reply after a few days (not including the weekends), please check your spam folder or contact us again.